Shipping Policy

TZYMXQS is committed to providing you with a reliable and enjoyable shopping experience. We take every precaution to ensure that your package arrives safely and in good condition.

Shipping Locations

We currently ship to all of the United States.

Shipping Methods

We use the following shipping carriers: FedEx, UPS, or USPS.

Shipping Costs

• Orders under $60: Standard shipping costs $7.99 USD.

• Orders over $60: Free standard shipping.

Order Processing Time

Orders are typically processed within 1–3 business days.

Shipping Time

Estimated shipping time is 14–28 business days after your order has been processed.

Please provide a complete and accurate shipping address, including your street number. Incomplete or incorrect addresses may cause delivery delays.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

If you do not receive a tracking number or experience any tracking issues, please contact us at service@tzymxqs.com, and our customer service team will assist you.

Delivery Requirements

Please inspect your package carefully upon delivery. If you notice any damaged or missing items, please contact us as soon as possible, preferably within 24 hours, and provide relevant photos or other evidence.

If you have not received your order within 30 business days after receiving your shipping confirmation email, please contact us at service@tzymxqs.com with your name and order number. We will investigate the issue and assist you.

After-Sales Service

If your order is damaged or lost during transportation, please contact our customer service team. We will review the situation and provide an appropriate resolution, including a refund when applicable.

Duties and Taxes

Import duties and taxes, if applicable, are the customer's responsibility unless otherwise stated at checkout.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please feel free to contact us.

Legal Business Information

Store Name: TZYMXQS

Legal Business Name: Tianchang City Liulong Department Store Business Department

Business Address: Building 12, North Zone, 5th Resettlement Residential Area, Tianchang Subdistrict, Tianchang City, Chuzhou City, Anhui Province, China

Customer Service Email: service@tzymxqs.com

Customer Service Phone: +86 16627924075

We appreciate your trust in TZYMXQS and look forward to providing you with a pleasant shopping experience.